1. General Terms
These Terms and Conditions ("Terms") govern the provision of goods transportation and
logistics services by Roveta Logistics ("Company," "we," "us," or "our"), located at 150/06,
Salgado Road, Wekada, Panadura, Sri Lanka, to the client ("Customer," "you," or "your").
By engaging our services, you acknowledge that you have read, understood, and agree to be
bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Services
Roveta Logistics provides goods transportation services across all 25 districts of Sri Lanka.
Our services include:
- Door-to-door goods pickup and delivery
- Loading and unloading assistance (where agreed upon)
- Temporary warehousing (subject to availability)
- Express delivery options
The scope of each service engagement will be agreed upon prior to commencement and confirmed
through a quote acceptance.
3. Pricing & Payment
- Our rates for goods transportation are calculated on a per-kilometer basis, based on the
distance from pickup to delivery location via the most efficient route. Contact us for
current pricing.
- Additional charges may apply for loading/unloading services, express delivery,
warehousing, or special handling requirements. These will be communicated and agreed
upon before service commencement.
- Payment is due upon delivery of goods unless otherwise agreed in writing.
- The Company reserves the right to revise pricing with prior notice.
4. Booking & Cancellation
- Bookings can be made via phone (+94 77 999 6386), email (rovetalogistic@gmail.com),
WhatsApp, or through our website inquiry form.
- All bookings are subject to vehicle availability and confirmation by the Company.
- Cancellations made at least 24 hours before the scheduled pickup time will not incur any
charges.
- Cancellations made less than 24 hours before the scheduled pickup may incur a
cancellation fee of up to 25% of the quoted amount.
- The Company reserves the right to cancel or reschedule services due to unforeseen
circumstances, natural disasters, or road conditions.
5. Customer Responsibilities
- The Customer must provide accurate information regarding the nature, quantity, weight,
and dimensions of goods to be transported.
- The Customer must ensure that all goods are properly packed and labeled before pickup
unless loading services have been arranged.
- The Customer is responsible for ensuring that the goods being transported are legal and
do not violate any laws of Sri Lanka.
- The Customer must be present (or have an authorized representative) at both pickup and
delivery locations at the agreed times.
- The Customer is responsible for providing accurate pickup and delivery addresses and
contact information.
6. Prohibited Goods
We do not transport the following items:
- Illegal substances or contraband
- Explosives, firearms, or ammunition
- Hazardous chemicals or radioactive materials
- Live animals (unless specifically arranged)
- Perishable goods without proper packaging
- Cash, jewelry, or precious stones in large quantities
- Any goods prohibited by the laws of Sri Lanka
7. Liability & Insurance
- Roveta Logistics will exercise reasonable care in handling and transporting goods.
However, the Company's liability for loss or damage is limited to the declared value of
the goods at the time of booking.
- The Company is not liable for loss or damage caused by improper packing by the Customer,
natural disasters, acts of God, accidents beyond our control, or government actions.
- Claims for loss or damage must be reported within 48 hours of delivery.
- The Customer may arrange additional insurance coverage for high-value goods at their own
expense.
8. Delivery Timelines
- Estimated delivery times are provided as guidelines and may vary due to traffic,
weather, road conditions, or other factors beyond our control.
- The Company will make every effort to meet the estimated delivery time but does not
guarantee exact delivery times.
- The Company is not liable for any consequential losses arising from delays in delivery.
9. Privacy & Data Protection
We collect and process personal information (name, contact details, addresses) solely for the
purpose of providing our transportation services. We are committed to protecting your
privacy and will not share your information with third parties except as required by law or
for the completion of the contracted service.
10. Dispute Resolution
Any disputes arising from these Terms or our services shall first be attempted to be resolved
through good-faith negotiation. If a resolution cannot be reached, the dispute shall be
referred to mediation or arbitration in accordance with the laws of Sri Lanka, with Panadura
as the jurisdiction.
11. Modifications to Terms
Roveta Logistics reserves the right to modify these Terms at any time. Updated Terms will be
posted on our website. Continued use of our services after modifications constitutes
acceptance of the updated Terms.
12. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us: